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1. Shipping Locations
We currently ship only within India.
2. Shipping Methods
We generally use surface courier services for shipping our products. However, if you need your order urgently, you can request express courier service for an additional shipping charge.
3. Shipping Costs
Shipping costs are calculated based on your location. The exact shipping fees will be displayed at checkout.
4. Processing Time
We aim to ship orders within 24 hours of booking, except for orders placed on Saturdays, as couriers do not pick up parcels on Sundays.
5. Delivery Time Estimates
Estimated delivery dates vary based on the destination. Please contact us to inquire about the estimated delivery time for your specific location.
6. Tracking Information
Once your order is shipped, we will share the tracking link via WhatsApp or email, as provided by you during the order process.
7. Delivery Issues
If you experience a lost or delayed shipment, please report the issue to us via WhatsApp or email. We will escalate the issue with the relevant courier partner.
8. Customer Cooperation
In the event of any delays caused by unfortunate circumstances, we ask for your cooperation as we work to resolve the situation.
9. Courier Service Provider Responsibility
Please note that any delays in delivery are the responsibility of the courier service provider.
1. Return Eligibility
Returns are only eligible for damaged products. If you receive a damaged item, you must contact us the same day to initiate the return process. Returns are not applicable for any other reason.
2. Unboxing Requirement
To facilitate the return process, customers must record a video while unboxing the product. This video may be requested by us when processing your return request to verify the damage.
3. How to Initiate a Return
To return a damaged product, please contact us through WhatsApp or email. We will guide you through the return process.
4. Refund Process
Once we receive the returned item, we will process your refund within 7 days. Please note that we will refund only the product amount, and shipping charges will be deducted from the total amount paid by customer while placing order
5. Return Shipping Costs
We will provide a prepaid label for the return shipping, so you will not incur any shipping costs when returning a damaged item.
6. Non-Returnable Items
Please note that project kits are non-returnable in any circumstances
7. No Exchanges
We do not offer exchanges for any products.
8. Discretion on Returns
Any acceptance or rejection of return requests is entirely at our discretion. We reserve the right to deny any return that does not meet our terms.
1. Introduction
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our ecommerce website to purchase physics working models and project kits. By using our website, you consent to the collection and use of your information as outlined in this policy.
2. Information We Collect
We collect the following information from you:
3. How We Use Your Information
Your information is used for the following purposes:
4. Information Sharing
We share your information with third parties only as needed, such as:
5. Data Security
We take data protection seriously and have implemented the following measures:
6. Cookies and Tracking
We do not use cookies or any tracking technologies on our website.
7. Data Retention
We retain your information until you request deletion. Upon such a request, we will securely delete your information as permitted by law.
8. Collection of Data from Minors
Our website is intended for general audiences, and we do not knowingly collect information from children. Information is collected from all site visitors who create accounts or make purchases, regardless of age.
9. Contact Us
If you have questions about this Privacy Policy or would like to request, update, or delete your information, please contact us at:
10. Changes to This Policy
We may update this Privacy Policy as necessary to reflect changes in our practices. Any updates will be posted on this page, and your continued use of the website indicates acceptance of the revised policy.
Welcome to our ecommerce website. These Terms of Service ("Terms") govern your use of our website and services where we offer a range of physics working models and project kits. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Scope of Services
Our website provides a platform to purchase physics working models and project kits for educational and demonstration purposes. All products are intended to aid in learning and should be used responsibly.
2. Product Information and Usage
3. Ordering and Payment
4. Shipping and Delivery
5. Return and Refund Policy
6. Intellectual Property Rights
All website content, including text, graphics, images, and product designs, is our property. Any Unauthorized copying, reproduction, or distribution is prohibited.
7. Limitation of Liability
Our website and products are provided "as is," which means we don’t offer any guarantees about how they will work or whether they will meet specific needs. We are not responsible for any indirect or unexpected issues that may come up from using or being unable to use our products.
8. Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Modification of Terms
We may modify these Terms at any time. Your continued use of our website following any changes signifies acceptance of the revised Terms.
10. Contact Us
For questions or assistance regarding these Terms, please contact our customer us at [ contact.knowledgecycle@gmail.com ]
