Shipping Policy
At Knowledge Cycle Store, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders across India. By placing an order with us, you agree to the terms outlined below.
1. Shipping Locations
- We currently ship only within India.
- If courier service is not available at your pin code, your order will be automatically canceled and a full refund will be issued for prepaid orders.
2. Courier Partners
- Orders are shipped through trusted partners, including Ekart Logistics and Delhivery Courier Service.
- Customers will receive a tracking link via WhatsApp or email once the order is dispatched.
3. Processing Time
- We aim to dispatch all orders within 24 hours of booking, except for orders placed on Saturdays, as couriers do not pick up parcels on Sundays.
- In rare cases, orders placed on other days may also face delays.
4. Delivery Time Estimates
- Average delivery time is 6–8 business days after dispatch.
- Actual delivery timelines may vary depending on your location, courier partner, and local conditions.
- Delivery times are estimates only. We do not guarantee delivery dates.
5. Shipping Costs
- Free shipping is provided on all prepaid and COD orders across India.
- A COD fee of ₹50 is applicable on all Cash on Delivery orders
6. Partial COD Orders
- All COD orders follow a Partial COD system.
- To confirm a COD order, customers must pay ₹50 in advance.
- Payment details will be shared via WhatsApp or phone call after order placement.
- If the advance payment is not made within 24 hours, the order will be automatically canceled.
- If a COD order is canceled or rejected at delivery, the ₹50 advance payment is strictly non-refundable.
7. Delivery Issues & Liability
- Once an order is handed over to the courier, delivery becomes the responsibility of the courier partner.
- Knowledge Cycle Store is not liable for delays, damages, or losses caused by courier companies.
- If your shipment is delayed or lost, please report the issue to us via WhatsApp or email, and we will escalate it with the courier.
8. Customer Responsibilities
Customers must:
- Provide a complete and accurate shipping address.
- Remain available to receive the delivery.
If an order is returned due to incorrect address, unavailability, or refusal to accept delivery:
- Prepaid Orders: ₹50 cancellation charge will be deducted before refund.
- Partial COD Orders: The ₹50 advance payment is non-refundable.
9. Order Cancellation by Knowledge Cycle
We reserve the right to cancel any order at our discretion, including:
- Suspicious or fraudulent orders.
- Orders where courier service is not available at the customer’s location.
- Situations where we are unable to fulfill the order due to stock, courier restrictions, or other unforeseen circumstances.
For prepaid orders, a full refund will be issued. No extra compensation will be provided.
10. Force Majeure (Uncontrollable Events)
We are not responsible for delays caused by:
- Natural disasters (floods, earthquakes, storms)
- Strikes, lockdowns, or curfews
- Pandemics or epidemics
- Government restrictions or courier disruptions
11. Customer Cooperation
We request customers to cooperate in case of unexpected courier delays. While we make every effort to deliver on time, we ask for your patience in unavoidable situations.
12. Contact Us
For shipping-related queries or issues, please contact us:
📧 Email: store.knowledgecycle@gmail.com
📱 WhatsApp: 7355621860